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Problem report
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Resolution: Fixed
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Trivial
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6.4.0
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None
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Windows 10 22H2 19045.2604 and Windows 11 22H2 22621.1265
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Sprint 99 (Apr 2023), Sprint 100 (May 2023)
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1
Steps to reproduce:
- Install Zabbix Agent 6.4.0
- Start the agent process (as service or foreground process)
- Open the log file
- Note many "unhandled exception" messages.
Result:
**
On Windows 11, the initial startup messages followed by ~80 unhandled exceptions with identical backtraces and slightly different register contents. There are no such exceptions with agent 6.2.
18680:20230312:175954.461 Starting Zabbix Agent [...]. Zabbix 6.4.0 (revision 5b2736b6027). 18680:20230312:175954.461 **** Enabled features **** 18680:20230312:175954.461 IPv6 support: YES 18680:20230312:175954.461 TLS support: NO 18680:20230312:175954.462 ************************** 18680:20230312:175954.462 using configuration file: c:\ProgramData\Zabbix\zabbix_agentd_5.win.conf 18680:20230312:175955.513 agent #0 started [main process] 12056:20230312:175955.519 agent #1 started [collector] 8032:20230312:175955.526 agent #2 started [listener #1] 4256:20230312:175955.531 agent #3 started [listener #2] 6540:20230312:175955.534 agent #4 started [listener #3] 3396:20230312:175955.537 agent #5 started active checks #1
3396:20230312:175957.023 Unhandled exception e06d7363 detected at 0x00007FFF03E9051C. Crashing ... 3396:20230312:175957.023 ====== Fatal information: ====== 3396:20230312:175957.023 Program counter: 0x03e9051c 3396:20230312:175957.023 === Registers: === 3396:20230312:175957.023 r8 = 7ffefbcbea00 = 140733122865664 = 140733122865664 3396:20230312:175957.023 r9 = 0 = 0 = 0 3396:20230312:175957.023 r10 = 248cc58 = 38325336 = 38325336 3396:20230312:175957.023 r11 = 7ffefbcbea30 = 140733122865712 = 140733122865712 3396:20230312:175957.023 r12 = 53d250 = 5493328 = 5493328 3396:20230312:175957.023 r13 = 24b15c0 = 38475200 = 38475200 3396:20230312:175957.023 r14 = 248cc60 = 38325344 = 38325344 3396:20230312:175957.023 r15 = 0 = 0 = 0 3396:20230312:175957.023 rdi = 19930520 = 429065504 = 429065504 3396:20230312:175957.024 rsi = 3dcf2a8 = 64811688 = 64811688 3396:20230312:175957.024 rbp = 248cc50 = 38325328 = 38325328 3396:20230312:175957.024 rbx = 7ffefbcc97e0 = 140733122910176 = 140733122910176 3396:20230312:175957.024 rdx = 24ded08 = 38661384 = 38661384 3396:20230312:175957.024 rax = 6c = 108 = 108 3396:20230312:175957.024 rcx = 1fb400100 = 8510243072 = 8510243072 3396:20230312:175957.024 rsp = 3dcf110 = 64811280 = 64811280 3396:20230312:175957.024 efl = 206 = 518 = 518 3396:20230312:175957.024 csgsfs = 332b5300 = 858477312 = 858477312 3396:20230312:175957.024 === Backtrace: === 3396:20230312:175957.080 12: C:\Program Files\Zabbix\Agent\zabbix_agentd.exe(RaiseException+0x6c) [0x3e9051c] 3396:20230312:175957.080 11: C:\Program Files\Zabbix\Agent\zabbix_agentd.exe(CxxThrowException+0x9a) [0x42a4ada] 3396:20230312:175957.080 10: C:\Program Files\Zabbix\Agent\zabbix_agentd.exe(EvtOpenPublisherMetadata+0x74a) [0xfbc86aca] 3396:20230312:175957.081 9: C:\Program Files\Zabbix\Agent\zabbix_agentd.exe(EvtOpenPublisherMetadata+0x4d1) [0xfbc86851] 3396:20230312:175957.081 8: C:\Program Files\Zabbix\Agent\zabbix_agentd.exe(EvtOpenPublisherMetadata+0x12c) [0xfbc864ac] 3396:20230312:175957.081 7: C:\Program Files\Zabbix\Agent\zabbix_agentd.exe() [0x40032e7a] 3396:20230312:175957.081 6: C:\Program Files\Zabbix\Agent\zabbix_agentd.exe() [0x4003191b] 3396:20230312:175957.081 5: C:\Program Files\Zabbix\Agent\zabbix_agentd.exe() [0x40030ac1] 3396:20230312:175957.081 4: C:\Program Files\Zabbix\Agent\zabbix_agentd.exe() [0x4002e350] 3396:20230312:175957.081 3: C:\Program Files\Zabbix\Agent\zabbix_agentd.exe() [0x4002d31b] 3396:20230312:175957.081 2: C:\Program Files\Zabbix\Agent\zabbix_agentd.exe() [0x40090898] 3396:20230312:175957.081 1: C:\Program Files\Zabbix\Agent\zabbix_agentd.exe(BaseThreadInitThunk+0x1d) [0x59c26bd] 3396:20230312:175957.081 0: C:\Program Files\Zabbix\Agent\zabbix_agentd.exe(RtlUserThreadStart+0x28) [0x65cdfb8] 3396:20230312:175957.084 ================================
On Windows 10, some of the initial startup messages followed by three RPC exceptions (one 6d9, two 6ba), then ~10 unhandled exceptions of three types:
9744:20230312:174420.451 Starting Zabbix Agent [...]. Zabbix 6.4.0 (revision 5b2736b6027). 9744:20230312:174420.451 **** Enabled features **** 9744:20230312:174420.452 IPv6 support: YES 9744:20230312:174420.452 TLS support: NO 9744:20230312:174420.452 ************************** 9744:20230312:174420.453 using configuration file: C:\ProgramData\Zabbix\zabbix_agentd_5.win.conf
Note the thread start messages are absent here.
Exception type 1, EPT_S_NOT_REGISTERED:
9744:20230312:174420.886 Unhandled exception 6d9 detected at 0x00007FFC9CEACD29. Crashing ... 9744:20230312:174420.886 ====== Fatal information: ====== 9744:20230312:174420.886 Program counter: 0x9ceacd29 9744:20230312:174420.886 === Registers: === 9744:20230312:174420.887 r8 = 1a1980 = 1710464 = 1710464 9744:20230312:174420.887 r9 = 0 = 0 = 0 9744:20230312:174420.887 r10 = 1a0000 = 1703936 = 1703936 9744:20230312:174420.887 r11 = 1a02cc = 1704652 = 1704652 9744:20230312:174420.888 r12 = 51bbe0 = 5356512 = 5356512 9744:20230312:174420.888 r13 = 6d9 = 1753 = 1753 9744:20230312:174420.888 r14 = 0 = 0 = 0 9744:20230312:174420.888 r15 = e8d420 = 15258656 = 15258656 9744:20230312:174420.889 rdi = 7ffc9ed194c8 = 140722973021384 = 140722973021384 9744:20230312:174420.889 rsi = 0 = 0 = 0 9744:20230312:174420.889 rbp = 0 = 0 = 0 9744:20230312:174420.889 rbx = 6d9 = 1753 = 1753 9744:20230312:174420.890 rdx = ea = 234 = 234 9744:20230312:174420.890 rax = 7ffc9f29b86b = 140722978797675 = 140722978797675 9744:20230312:174420.890 rcx = f000c = 983052 = 983052 9744:20230312:174420.890 rsp = e8d160 = 15257952 = 15257952 9744:20230312:174420.891 efl = 206 = 518 = 518 9744:20230312:174420.891 csgsfs = 332b5300 = 858477312 = 858477312 9744:20230312:174420.891 === Backtrace: === 9744:20230312:174420.926 23: C:\Program Files\Zabbix\Agent\zabbix_agentd.exe(RaiseException+0x69) [0x9ceacd29] 9744:20230312:174420.926 22: C:\Program Files\Zabbix\Agent\zabbix_agentd.exe(RpcRaiseException+0x50) [0x9de8c7b0] 9744:20230312:174420.926 21: C:\Program Files\Zabbix\Agent\zabbix_agentd.exe(RpcRaiseException+0x14) [0x9de8c774] 9744:20230312:174420.927 20: C:\Program Files\Zabbix\Agent\zabbix_agentd.exe(Ndr64AsyncServerCallAll+0x1599) [0x9df0c7d9] 9744:20230312:174420.927 19: C:\Program Files\Zabbix\Agent\zabbix_agentd.exe(NdrClientCall3+0xf0) [0x9df0f5b0] 9744:20230312:174420.927 18: C:\Program Files\Zabbix\Agent\zabbix_agentd.exe(PerfRegSetValue+0x4164) [0x9ed07f14] 9744:20230312:174420.928 17: C:\Program Files\Zabbix\Agent\zabbix_agentd.exe(LsaSetForestTrustInformation2+0x5c60) [0x9ecd46a0] 9744:20230312:174420.928 16: C:\Program Files\Zabbix\Agent\zabbix_agentd.exe(InitiateShutdownW+0x898) [0x9ecc9f48] 9744:20230312:174420.928 15: C:\Program Files\Zabbix\Agent\zabbix_agentd.exe(InitiateShutdownW+0x1630) [0x9eccace0] 9744:20230312:174420.929 14: C:\Program Files\Zabbix\Agent\zabbix_agentd.exe(PerfRegQueryValue+0x1a05) [0x9ecbaf35] 9744:20230312:174420.929 13: C:\Program Files\Zabbix\Agent\zabbix_agentd.exe(PerfRegQueryValue+0x3b) [0x9ecb956b] 9744:20230312:174420.929 12: C:\Program Files\Zabbix\Agent\zabbix_agentd.exe(SetProcessDynamicEnforcedCetCompatibleRanges+0xa46) [0x9cf16766] 9744:20230312:174420.930 11: C:\Program Files\Zabbix\Agent\zabbix_agentd.exe(RegQueryValueExW+0x108) [0x9ceb3618] 9744:20230312:174420.930 10: C:\Program Files\Zabbix\Agent\zabbix_agentd.exe(PdhCollectQueryData+0x5f93) [0x8cdd8f43] 9744:20230312:174420.930 9: C:\Program Files\Zabbix\Agent\zabbix_agentd.exe(PdhCollectQueryData+0x6ea7) [0x8cdd9e57] 9744:20230312:174420.931 8: C:\Program Files\Zabbix\Agent\zabbix_agentd.exe(PdhCollectQueryData+0x205af) [0x8cdf355f] 9744:20230312:174420.931 7: C:\Program Files\Zabbix\Agent\zabbix_agentd.exe(PdhEnumObjectsHW+0xa2) [0x8ce051b2] 9744:20230312:174420.931 6: C:\Program Files\Zabbix\Agent\zabbix_agentd.exe(PdhEnumObjectsW+0xeb) [0x8ce052eb] 9744:20230312:174420.932 5: C:\Program Files\Zabbix\Agent\zabbix_agentd.exe() [0x40039d05] 9744:20230312:174420.932 4: C:\Program Files\Zabbix\Agent\zabbix_agentd.exe() [0x40039a2f] 9744:20230312:174420.932 3: C:\Program Files\Zabbix\Agent\zabbix_agentd.exe() [0x4003a561] 9744:20230312:174420.933 2: C:\Program Files\Zabbix\Agent\zabbix_agentd.exe(WaitServiceState+0x328) [0x9d2edf78] 9744:20230312:174420.933 1: C:\Program Files\Zabbix\Agent\zabbix_agentd.exe(BaseThreadInitThunk+0x14) [0x9dd87614] 9744:20230312:174420.933 0: C:\Program Files\Zabbix\Agent\zabbix_agentd.exe(RtlUserThreadStart+0x21) [0x9f2c26a1] 9744:20230312:174420.935 ================================
Exception type 2, RPC_S_SERVER_UNAVAILABLE with slightly different backtrace:
9744:20230312:174421.169 ====== Fatal information: ====== 9744:20230312:174421.170 Program counter: 0x9ceacd29 9744:20230312:174421.170 === Registers: === 9744:20230312:174421.170 r8 = 0 = 0 = 0 9744:20230312:174421.170 r9 = 0 = 0 = 0 9744:20230312:174421.171 r10 = 0 = 0 = 0 9744:20230312:174421.171 r11 = 0 = 0 = 0 9744:20230312:174421.171 r12 = ea2340 = 15344448 = 15344448 9744:20230312:174421.171 r13 = 6ba = 1722 = 1722 9744:20230312:174421.172 r14 = 0 = 0 = 0 9744:20230312:174421.172 r15 = e8d5a0 = 15259040 = 15259040 9744:20230312:174421.172 rdi = 7ffc9229b018 = 140722760691736 = 140722760691736 9744:20230312:174421.172 rsi = 0 = 0 = 0 9744:20230312:174421.172 rbp = 5 = 5 = 5 9744:20230312:174421.173 rbx = 6ba = 1722 = 1722 9744:20230312:174421.173 rdx = 0 = 0 = 0 9744:20230312:174421.173 rax = 0 = 0 = 0 9744:20230312:174421.173 rcx = 0 = 0 = 0 9744:20230312:174421.174 rsp = e8d2e0 = 15258336 = 15258336 9744:20230312:174421.174 efl = 202 = 514 = 514 9744:20230312:174421.174 csgsfs = 332b5300 = 858477312 = 858477312 9744:20230312:174421.174 === Backtrace: === 9744:20230312:174421.223 24: C:\Program Files\Zabbix\Agent\zabbix_agentd.exe(RaiseException+0x69) [0x9ceacd29] 9744:20230312:174421.223 23: C:\Program Files\Zabbix\Agent\zabbix_agentd.exe(RpcRaiseException+0x50) [0x9de8c7b0] 9744:20230312:174421.224 22: C:\Program Files\Zabbix\Agent\zabbix_agentd.exe(RpcRaiseException+0x14) [0x9de8c774] 9744:20230312:174421.224 21: C:\Program Files\Zabbix\Agent\zabbix_agentd.exe(Ndr64AsyncServerCallAll+0x1599) [0x9df0c7d9] 9744:20230312:174421.224 20: C:\Program Files\Zabbix\Agent\zabbix_agentd.exe(NdrClientCall3+0xf0) [0x9df0f5b0] 9744:20230312:174421.225 19: C:\Program Files\Zabbix\Agent\zabbix_agentd.exe(I_BrowserQueryStatistics+0x3d) [0x922927ad] 9744:20230312:174421.225 18: C:\Program Files\Zabbix\Agent\zabbix_agentd.exe(CloseNetSvcsObject+0x13ba) [0x967e27fa] 9744:20230312:174421.226 17: C:\Program Files\Zabbix\Agent\zabbix_agentd.exe(CollectNetSvcsObjectData+0xf3) [0x967e13e3] 9744:20230312:174421.226 16: C:\Program Files\Zabbix\Agent\zabbix_agentd.exe(InitiateShutdownW+0xa0b) [0x9ecca0bb] 9744:20230312:174421.226 15: C:\Program Files\Zabbix\Agent\zabbix_agentd.exe(InitiateShutdownW+0x1630) [0x9eccace0] 9744:20230312:174421.226 14: C:\Program Files\Zabbix\Agent\zabbix_agentd.exe(PerfRegQueryValue+0x1a05) [0x9ecbaf35] 9744:20230312:174421.227 13: C:\Program Files\Zabbix\Agent\zabbix_agentd.exe(PerfRegQueryValue+0x3b) [0x9ecb956b] 9744:20230312:174421.227 12: C:\Program Files\Zabbix\Agent\zabbix_agentd.exe(SetProcessDynamicEnforcedCetCompatibleRanges+0xa46) [0x9cf16766] 9744:20230312:174421.228 11: C:\Program Files\Zabbix\Agent\zabbix_agentd.exe(RegQueryValueExW+0x108) [0x9ceb3618] 9744:20230312:174421.228 10: C:\Program Files\Zabbix\Agent\zabbix_agentd.exe(PdhCollectQueryData+0x5f93) [0x8cdd8f43] 9744:20230312:174421.228 9: C:\Program Files\Zabbix\Agent\zabbix_agentd.exe(PdhCollectQueryData+0x6ea7) [0x8cdd9e57] 9744:20230312:174421.229 8: C:\Program Files\Zabbix\Agent\zabbix_agentd.exe(PdhCollectQueryData+0x205af) [0x8cdf355f] 9744:20230312:174421.229 7: C:\Program Files\Zabbix\Agent\zabbix_agentd.exe(PdhEnumObjectsHW+0xa2) [0x8ce051b2] 9744:20230312:174421.229 6: C:\Program Files\Zabbix\Agent\zabbix_agentd.exe(PdhEnumObjectsW+0xeb) [0x8ce052eb] 9744:20230312:174421.230 5: C:\Program Files\Zabbix\Agent\zabbix_agentd.exe() [0x40039d05] 9744:20230312:174421.230 4: C:\Program Files\Zabbix\Agent\zabbix_agentd.exe() [0x40039a2f] 9744:20230312:174421.230 3: C:\Program Files\Zabbix\Agent\zabbix_agentd.exe() [0x4003a561] 9744:20230312:174421.231 2: C:\Program Files\Zabbix\Agent\zabbix_agentd.exe(WaitServiceState+0x328) [0x9d2edf78] 9744:20230312:174421.231 1: C:\Program Files\Zabbix\Agent\zabbix_agentd.exe(BaseThreadInitThunk+0x14) [0x9dd87614] 9744:20230312:174421.231 0: C:\Program Files\Zabbix\Agent\zabbix_agentd.exe(RtlUserThreadStart+0x21) [0x9f2c26a1] 9744:20230312:174421.234 ================================
Then the thread start messages, then several instances of exception type 3, similar to Windows 11 above:
9744:20230312:174421.693 agent #0 started [main process] 9324:20230312:174421.694 agent #1 started [collector] 10488:20230312:174421.694 agent #2 started [listener #1] 9256:20230312:174421.694 agent #3 started [listener #2] 10048:20230312:174421.695 agent #4 started [listener #3] 3340:20230312:174421.695 agent #5 started [active checks #1]
3340:20230312:174421.883 Unhandled exception e06d7363 detected at 0x00007FFC9CEACD29. Crashing ... 3340:20230312:174421.883 ====== Fatal information: ====== 3340:20230312:174421.883 Program counter: 0x9ceacd29 3340:20230312:174421.884 === Registers: === 3340:20230312:174421.884 r8 = 7ffc9de7b0e4 = 140722957693156 = 140722957693156 3340:20230312:174421.884 r9 = 18 = 24 = 24 3340:20230312:174421.885 r10 = 47eea80 = 75426432 = 75426432 3340:20230312:174421.885 r11 = 23c1b01 = 37493505 = 37493505 3340:20230312:174421.885 r12 = 2f83710 = 49821456 = 49821456 3340:20230312:174421.886 r13 = f80240 = 16253504 = 16253504 3340:20230312:174421.886 r14 = 0 = 0 = 0 3340:20230312:174421.886 r15 = 0 = 0 = 0 3340:20230312:174421.887 rdi = 47ef238 = 75428408 = 75428408 3340:20230312:174421.887 rsi = 2f85710 = 49829648 = 49829648 3340:20230312:174421.887 rbp = 47ef1d0 = 75428304 = 75428304 3340:20230312:174421.887 rbx = 7ffc978d8760 = 140722851120992 = 140722851120992 3340:20230312:174421.888 rdx = 1 = 1 = 1 3340:20230312:174421.888 rax = 0 = 0 = 0 3340:20230312:174421.888 rcx = 2f85748 = 49829704 = 49829704 3340:20230312:174421.889 rsp = 47ef090 = 75427984 = 75427984 3340:20230312:174421.889 efl = 202 = 514 = 514 3340:20230312:174421.889 csgsfs = 332b5300 = 858477312 = 858477312 3340:20230312:174421.890 === Backtrace: === 3340:20230312:174421.956 12: C:\Program Files\Zabbix\Agent\zabbix_agentd.exe(RaiseException+0x69) [0x9ceacd29] 3340:20230312:174421.957 11: C:\Program Files\Zabbix\Agent\zabbix_agentd.exe(CxxThrowException+0xad) [0x9c99da1d] 3340:20230312:174421.957 10: C:\Program Files\Zabbix\Agent\zabbix_agentd.exe(EvtNext+0x96c) [0x9788553c] 3340:20230312:174421.957 9: C:\Program Files\Zabbix\Agent\zabbix_agentd.exe(EvtNext+0x50e) [0x978850de] 3340:20230312:174421.958 8: C:\Program Files\Zabbix\Agent\zabbix_agentd.exe(EvtOpenPublisherMetadata+0xdf) [0x9788580f] 3340:20230312:174421.958 7: C:\Program Files\Zabbix\Agent\zabbix_agentd.exe() [0x40032e7a] 3340:20230312:174421.958 6: C:\Program Files\Zabbix\Agent\zabbix_agentd.exe() [0x4003191b] 3340:20230312:174421.959 5: C:\Program Files\Zabbix\Agent\zabbix_agentd.exe() [0x40030ac1] 3340:20230312:174421.959 4: C:\Program Files\Zabbix\Agent\zabbix_agentd.exe() [0x4002e350] 3340:20230312:174421.959 3: C:\Program Files\Zabbix\Agent\zabbix_agentd.exe() [0x4002d31b] 3340:20230312:174421.960 2: C:\Program Files\Zabbix\Agent\zabbix_agentd.exe() [0x40090898] 3340:20230312:174421.960 1: C:\Program Files\Zabbix\Agent\zabbix_agentd.exe(BaseThreadInitThunk+0x14) [0x9dd87614] 3340:20230312:174421.960 0: C:\Program Files\Zabbix\Agent\zabbix_agentd.exe(RtlUserThreadStart+0x21) [0x9f2c26a1] 3340:20230312:174421.964 ================================
Expected:
The agent starts without errors.
